Date Posted:26 August 2015
FREQUENTLY ASKED QUESTIONS
How much are shipping costs?
For postage within Australia: a flat fee of $10 is applied per order.
For delivery outside of Australia: international postage rates apply.
What payment methods do you accept?
We accept PayPal, Mastercard, Visa, American Express & AfterPay
Where is my order?
It is likely that the item or some of the items were not in stock at the time you ordered. As vinyl is no longer manufactured in Australia - all titles are now imported. If some items are in stock, we will usually ship them first. In many cases, we will send your order in seperate lots - at no extra cost to you. Please check availability for each item. Information is located under the price on the main page for every item.
How do I know when my item is on its way?
Once your order (or part of your order) is on its way, you will receive a confirmation email from us with tracking information.
Why is my order on Hold?
Your order is not on hold. This is the default status for any order which has not shipped.
Why are all my vinyl titles imported?
Just about all titles you see on our site are imports. Vinyl is virtually no longer manufactured in Australia (apart from some small independent pressing plants). Vinyl is imported from countries such as the USA, Canada, Japan, England, Portugal and the Netherlands. We place orders daily with overseas distributors and have several shipments of large quantities of vinyl arrive in our Melbourne warehouse every day. We are Australia's largest importer of vinyl records.
How do I know if the records are black or coloured vinyl?
The title will normally state if it is a limited edition coloured pressing. It may also state more info on the colour of the vinyl in the description. There may also be a pack shot of the colour of the vinyl. Also, please be aware that many new releases can come out on coloured vinyl for the first pressing to promote the release, then revert to black vinyl without warning - with the same barcode and catalogue. Often the record companies don't alert us to this and we find out after we've received the shipment. We will update our information on the product as soon as we find out it is back to black.
Can I return an item?
You can return an item if it is not what you ordered or it is faulty. You have 14 days from the time you receive your order to advise us that you wish to return an item. Please choose carefully. As with fair trading regulations, you can not return an item if you simply decide you don't like it or you have changed your mind.
Do you offer Express Post?
No, we cannot offer Express Post at this time.